How do I cancel my myiq.com subscription?

Their help page names two routes, and both need you logged in: the cancellation portal at myiq.com/cancellation, or your own profile once signed in. Their terms add a third — emailing help@myiq.com, which support answers 24/7/365. Per their own pages you keep access until the end of the billing period you have already paid for.

Will I get a refund after cancelling myiq.com?

Usually not automatically. Their terms say they "don't usually operate a standard refund program" — any review is at their discretion, case by case, and partial or unused subscription time after cancellation is explicitly listed as non-refundable, as is failing to cancel before renewal. Where a refund is approved, their terms say it takes 3 business days and goes back to the original payment method only. It's still worth asking politely via help@myiq.com if you were charged unexpectedly.

Why was I charged $29.99 by myiq.com?

The $1 trial auto-converts into a recurring subscription after 7 days unless cancelled — the standard plan is $29.99 every 28 days. All subscriptions auto-renew until cancelled, per their terms.

Why do I see two charges of $0.50 instead of one $1 charge?

That is documented behaviour, not a double charge. Their terms say the $1 trial payment "may be processed as two separate charges of $0.50 each" — the first activates the trial, the second verifies that the card supports recurring charges — and that the total stays $1 either way. Whether it is split depends on your region and payment method.

Which email address should I use about a myIQ charge?

For a charge, myiq.com's billing page gives bill@myiq.com; help@myiq.com is their general support address and, per their terms, also a way to cancel. Write from the email on the account, give the date and amount of the charge, and keep the reply. If it is not resolved, the deadline for a card dispute is set by your bank or card issuer, not by myIQ.

What if I'm still charged after cancelling?

Keep your cancellation confirmation (screenshot the portal confirmation or save the email). If a charge arrives after that, contact their support with the confirmation first; if it isn't resolved, dispute the charge with your bank or card issuer, providing the confirmation as evidence.

Can I still test my IQ after cancelling?

Yes. Free options include 123test's short free test and iqtest.net; paid one-time options include RIOT ($25–50, no subscription). IQ Revealed offers a $1, 7-day trial then $29.99 every 28 days, with the renewal terms printed on the pricing page and two-click cancellation.

How to Cancel myiq.com Subscription: All Methods

You can cancel a myiq.com subscription from their cancellation portal or from your own profile — both need you logged in — and their terms add a third route, emailing [email protected]. You keep access until the end of the period you've already paid for. This guide walks through each route, what happens after, and what to do if a charge still arrives. All steps come from myiq.com's own help pages and terms, re-checked on September 22, 2026.

Disclosure: IQ Revealed is a competing product, and is not affiliated with, endorsed by or connected to myiq.com or Envest Research Inc.; the name is used only to identify the service discussed. Every step below comes from myiq.com's own help pages and terms, re-checked September 22, 2026. This guide is kept factual and current so it's useful regardless of what you do next.

Method 1: the cancellation portal (their recommended route)

Go to myiq.com/cancellation. It sends you to a login screen first — cancelling is not possible without account access, so recover your password before you start if you need to.
Sign in with the account email you signed up with and follow the prompts.
Save the confirmation — screenshot the final screen or keep the confirmation email. This is your evidence if billing continues.

Method 2: from your profile

Log in at myiq.com and open your profile/account settings.
Find the subscription section and choose cancel.
Again: keep the confirmation.

Method 3: by email

Their help page names only the two routes above, but their terms list three cancellation options: the self-service portal (marked recommended), the support email, and a guided process in their help centre. Email [email protected] from the address on your account and ask them to cancel the subscription. Support is advertised as 24/7/365. Ask for written confirmation of the cancellation date — with this route you have no portal screen to screenshot, so the reply is your evidence.

What happens after you cancel

Access continues to the end of the current billing period — nothing switches off immediately.
Don't expect an automatic refund: their terms say there's no standard refund program, refunds are discretionary, and unused time after cancellation is non-refundable. A polite request costs nothing, but manage expectations.
Check your next card statement. The plan renews every 28 days (not monthly), so the charge date moves forward each cycle — easy to misread as an already-cancelled charge.
Reactivating later is at the price current then, not the price you had: their terms allow reactivation "at current rates".

Reading the charges on your statement

Two documented details explain most of the "what is this charge?" confusion, and both come from their terms rather than from reviews:

The $1 trial can appear as two charges of $0.50. Their terms say the trial payment "may be processed as two separate charges of $0.50 each" — one to activate, one to verify the card supports recurring billing — and that the total stays $1 either way. Whether it splits depends on region and payment method.
The amount you were charged may not be the dollar figure. Their terms say prices may be displayed in local currency and that the final rate varies with local sales tax and VAT, regional adjustments and exchange rates. The USD figures are base prices; the amount shown at sign-up is what is actually taken.
A separate currency-conversion line is from your bank, not from them. Their terms say they charge in local currency only in the United States, the European Union, the UK, Canada and Australia (USD, EUR, GBP, CAD, AUD) and in US dollars everywhere else. myIQ adds no conversion fee of its own, but your bank or card issuer may, it can appear on your statement as its own line, and their terms say such bank fees are not refundable.

Their published tiers are Basic $9.99/week, Premium $14.99/two weeks, and three 28-day plans — Starter $19.99, Promo $24.99 and Standard $29.99. If a failed payment is involved, their terms describe retries over 30 days and suspension after that, with bank fees for declined payments treated as the customer's responsibility.

Found a myIQ charge you don't recognise? Their billing page

Many people arrive at this question from a card statement rather than from an account they remember opening. myiq.com has a page for exactly that — myiq.com/us. Despite the address, it is not a US edition of the test; it is a billing-help page, and it publishes no prices (what the page is, and whether the company is legitimate, is covered in is myiq.com legit?). What matters for acting on a charge, checked on September 22, 2026:

It is addressed to people who "saw a charge from myIQ" on a card statement, and it says the charge is a recurring subscription.
It sends you to the same cancellation portal, which it says "takes less than 60 seconds" — you still need to be able to log in, so if the account email is one you rarely use, search that inbox for the sign-up receipt first.
It gives a billing address that the cancellation help page does not: [email protected], with resolution promised "within a few hours", 24/7. For a charge query, that is the address to use; [email protected] remains the general support address.

The page also urges you to email them to "bypass the lengthy 30-day dispute procedure". Contacting the merchant first is sensible anyway, and it is what a card issuer will usually ask whether you did. But the time limits on a card dispute are set by your bank or card issuer, not by the merchant — so if a reply does not settle it, check your issuer's deadline rather than waiting indefinitely.

If charges continue anyway

Contact their support first with your cancellation confirmation. If it isn't resolved, dispute the charge with your bank or card issuer and provide the confirmation — card networks handle "cancelled-but-charged" disputes routinely when you have evidence. This is exactly why saving the confirmation matters.

Want to keep testing without the subscription anxiety?

Wondering whether the whole category is trustworthy? We wrote an honest assessment: is myiq.com legit? If you are weighing what to use instead, we put the two side by side in IQ Revealed vs myiq.com. If you want the wider field, our comparison of the best online IQ tests covers free and one-time-payment options alongside subscriptions — including ours, with the renewal terms stated right on the pricing page and the scoring method documented.

How to Cancel a myiq.com Subscription (Step by Step)