Refund Policy

Last updated: August 19, 2026

We want you to feel the membership was worth it. If it wasn't — or if something went wrong with billing — here is exactly how refunds work.

When you can request a refund

• Unsatisfied with the product: tell us what fell short within 30 days of the charge and we will review your case individually — in genuine cases we refund.
• Unexpected charge: if the charge wasn't one you meant to make and you haven't meaningfully used the membership since, contact us within 30 days — these are the cases we approve most readily.
• Technical problems: if a fault on our side prevented you from using what you paid for and support couldn't fix it promptly, you qualify for a refund of the affected access period.
• Duplicate or erroneous billing: always refunded in full once verified.

How to request one

Email [email protected] from your account email with the subject "Refund", the date and amount of the charge, and a short description of the issue. We reply within 2 business days. Approved refunds are returned to the original payment method; banks typically post them within 5–10 business days.

What is not refundable

• Unused time: days you leave unused inside a billing period are not refunded pro-rata — when you cancel you keep access until that period ends instead.
• Bank and conversion fees: charges are made in the currency shown at checkout; any currency-conversion or foreign-transaction fees added by your bank are outside our control and are not refundable by us.
• Extensively used periods: refunds are assessed per billing period; heavy use of the membership during a period may reduce or exclude eligibility for that period, except where consumer law says otherwise.

What refunds don't do

• A refund does not by itself cancel your subscription. To stop future charges, cancel on the Your subscription page — a refund alone leaves the renewal in place.
• A refund ends the associated membership access once processed.

EU/UK consumers

By starting your membership you expressly request immediate access to digital content and acknowledge that, once access has begun, the statutory 14-day withdrawal right for digital content no longer applies. This Refund Policy still applies in full, and nothing here limits any mandatory consumer rights you have where you live.

Chargebacks

Please contact us before disputing a charge with your bank — we resolve almost every billing issue faster than a chargeback does. Accounts with fraudulent chargebacks may be suspended.